Question 1

What are your shipping rates for delivery within Australia?

Accepted Answer

Our shipping rates within Australia are competitively priced and based on your shipping location. Enjoy FREE SHIPPING on orders over AUD$299.$0 to $99: Starting from $9.95$99.01 to $299: Starting from $9.50Over $299: FREE Parcel PostOver $499: FREE Express PostNeed it faster? Express Post upgrades are available in the checkout, calculated based on your delivery location.

Question 2

How long will it take to process my order?

Accepted Answer

Stocked Items: Orders for stocked items are typically processed and shipped within 3-5 business days. Please be aware that during new releases or other high-volume periods, processing may extend up to 5-10 business days.Pre-Sale Items: The estimated shipping timeframe for each pre-sale item is provided on its individual product page. Please be aware that orders containing pre-sale items will ship together once all items are available.

Question 3

How to track my order?

Accepted Answer

To track your order:1. Check your email: Your shipping confirmation email, sent to the address provided at checkout, will contain your tracking number.2. Sign In to your account: If you have an account, you can find your tracking information in your order history.3. Order confirmation: You can use the link on your original order confirmation for the most up-to-date status.

Question 4

Do you ship internationally?

Accepted Answer

We currently ship to over 30 countries. To check if we ship to your country, please add you item(s) to the shopping cart and check our Shipping Rates Calculator. This will provide the most accurate shipping rates to your destination.

Question 5

Do you ship to PO Boxes or Parcel Lockers?

Accepted Answer

Within Australia: Yes, we can ship orders to PO Boxes and Parcel Lockers within Australia via Australia Post. Please ensure that the address details you provide are accurate and complete.International: For international shipments we currently send to physical addresses as signature on delivery is required.

Question 6

What if my order is damaged or not received?

Accepted Answer

If your order arrives damaged, please contact us right away with detailed photos. We are committed to working with you and the shipping carrier to understand what happened and strive towards a positive outcome for you.For orders not received, please check the order status to ensure your order has shipped and is marked as delivered. Please contact us immediately if the parcel is delivered but not received.

Question 7

Do you offer refunds or exchanges?

Accepted Answer

Yes, we offer a 15-day money-back guarantee from the time of shipment, or an exchange, if the item is not as described on our website.We take great care to ensure our product descriptions are accurate, and all our products are brand new, sourced directly from the mint or highly reputable distributors.Special Exclusions: Trading Coins & Blind BoxesFor further information, please visit our detailed Help & FAQ's.

Question 8

How can I earn Reward Points?

Accepted Answer

You can earn Reward Points for purchases you make in our online store! We also offer bonus points for sharing your feedback on Google and Facebook, as well as through special promotions.For complete details on how to earn, please visit our dedicated Collectors Edge VIP Page.

Question 9

Is there a minimum number of points I need to redeem?

Accepted Answer

You can redeem as little as 500 Reward Points to apply to your order. Please visit our dedicated Collectors Edge VIP page.

Question 10

Do you buy coins or provide coin valuations?

Accepted Answer

No, we currently do not buy coins from the public or provide coin valuation services.

Question 11

Do you have a physical store I can visit?

Accepted Answer

Direct Coins operates primarily as an online retailer, serving collectors across Australia and internationally. At this time, we do not have a physical store location open to the public. This allows us to offer a wider selection of products and competitive pricing.

Question 12

Do I need to create an account?

Accepted Answer

While you can checkout as a 'Guest' by providing only basic contact and shipping information, we highly recommend creating a secure customer account. This will enhance your Direct Coins experience with benefits such as easily tracking your order history and progress, earning valuable Reward Points, and enjoying a faster checkout process for future orders.If you prefer, you can proceed with our convenient 'Guest' checkout option without creating an account.

Question 13

Is Direct Coins legitimate? / Is Direct Coins a registered business?

Accepted Answer

Yes, Direct Coins is a legitimate and fully registered Australian company, trading as Direct Coins Pty Ltd under ABN 31 642 204 733 since 2012.Owned and operated in Perth, Australia, by experienced numismatic experts, we are committed to providing a trustworthy and reliable service.

Question 14

How can I be sure your products are authentic?

Accepted Answer

Authenticity is paramount at Direct Coins. We exclusively offer premium quality products sourced directly from the world's leading mints and guarantee that every item is 100% genuine, backed by our money-back guarantee.We are proud to be authorised distributors for renowned mints such as The Perth Mint, Royal Australian Mint, Agoro by New Zealand Mint, and other trusted international partners.

Question 15

How can I be confident Direct Coins website is secure?

Accepted Answer

Our website is secured with Shopify's SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.We also use third party payment providers including PayPal, AfterPay, Apple Pay and Google Pay adding an extra layer of protection for your financial information.

Frequently Asked Questions