Our shipping rates within Australia are competitively priced and based on your shipping location. Enjoy FREE SHIPPING on orders over AUD$249.

$0 to $99: Starting from $9.95
$99.01 to $249: Starting from $9.50
Over $249: FREE Parcel Post
Over $499: FREE Express Post

Need it faster? Express Post upgrades are available in the checkout, calculated based on your delivery location.

We offer competitive international shipping rates to many countries. Orders over AUD$599 qualify for FREE EXPRESS INTERNATIONAL SHIPPING (EMS).

Estimated Delivery Times (Guide Only - May Vary by Destination):
- Express Courier International (EMS): Please allow 5-15 business days.
- FedEx Priority: Please allow 2-5 business days.

For detailed information on available services and real-time updates on potential delays, please visit the websites of our international shipping partners.

Important Notes for International Orders:

All import fees, tariffs, taxes, and customs duties are the sole responsibility of the customer (purchaser). Please check your local import and currency laws before placing your order.

At Direct Coins, we prioritize the swift and secure delivery of your order.

Stocked Items: Typically processed within 2-3 business days before shipping.

Pre-Sale Items: The estimated shipping timeframe for each pre-sale item is provided on its individual product page. Please be aware that orders containing pre-sale items will ship together once all items are available.

To track your order:

1. Check your email: Your shipping confirmation email, sent to the address provided at checkout, will contain your tracking number.

2. Sign In to your account: If you have an account, you can find your tracking information in your order history

Tracking Links:

Within Australia: Track your delivery via the relevant carrier using your tracking number: 
Australia Post
Team Global Express

International Shipments: Track your delivery using:
Australia Post International
FedEx

Note: The specific tracking link will also be provided in your shipping confirmation email.

While our Terms Of Service specify that Direct Coins is not liable for damage that occurs during transit, we understand the disappointment this can cause. If your order arrives damaged, please contact us right away with detailed photos. We are committed to working with you and the shipping carrier to understand what happened and strive towards a positive outcome for you.

If you haven't received your tracking or shipping confirmation emails from us, here are a few things to check:

1. Verify your email address: Please double-check that the email address you provided during checkout was accurate. Even a small typo can prevent emails from reaching you.

2. Check your spam or junk folder: Sometimes, automated emails can be mistakenly filtered into these folders by your email provider. Please take a moment to thoroughly check them.

3. Sign in to your account: If you created an account with us, you can also find your order details and tracking information by logging in to your account on our website.

If you've checked all of the above and still haven't received any emails, please don't hesitate to contact us, and we'll be happy to assist you.

Within Australia: Yes, we can ship orders to PO Boxes and Parcel Lockers within Australia via Australia Post. Please ensure that the address details you provide are accurate and complete.

International: For international shipments we currently send to physical addresses as signature on delivery is required.

Currently, Direct Coins does not offer a dedicated gift wrapping service. However, all our coins are carefully packaged to ensure they arrive safely and in excellent condition, which often makes them suitable for gifting as they are.

We currently ship to over 30 countries. 

To check if we ship to your country, please add you item(s) to the shopping cart and check our Shipping Rates Calculator. This will provide the most accurate shipping rates to your destination.

If we don't ship to your destination, please contact us to see if there is an alternative shipping method.

We understand that receiving your order in a timely manner is important. While we aim to process and ship orders within our stated timeframe, unforeseen delays can occasionally occur due to factors beyond our control, such as shipping carrier issues, customs processing, weather events, geo political instability to peak season demands.

If your delivery is delayed, please first check the tracking information provided in your shipping confirmation email for updates. If the tracking shows no recent activity or the estimated delivery date has passed significantly, please contact us, and we will investigate the situation with the shipping carrier and do our best to provide you with updates and a resolution.

While you can checkout as a 'Guest' by providing only basic contact and shipping information, we highly recommend creating a secure customer account. This will enhance your Direct Coins experience with benefits such as easily tracking your order history and progress, earning valuable Reward Points, and enjoying a faster checkout process for future orders.

If you prefer, you can proceed with our convenient 'Guest' checkout option without creating an account.

If you're a registered customer and have forgotten your account password, simply CLICK HERE and enter the email address you used to register. We'll then send you an email with a secure link to reset your password.

We offer a range of payment options including:

- Major credit cards including Visa, Mastercard, AMEX
- Shop Pay
- PayPal + PayPal Pay in 4
- Afterpay
- Zip Pay (Australia only)
- Apple Pay
- Google Pay

For more detailed information, please visit each payment methods FAQ below.

Currently, Direct Coins does not offer layaway or extended payment plans directly. However, we do provide flexible payment options through our Buy Now Pay Later partners, such as Afterpay and Zip Pay (available in Australia).These services allow you to split your purchase into interest-free instalments. Please refer to the specific FAQs in this section for Afterpay and Zip Pay.

We quote all prices on our website in Australian Dollars (AUD). For international orders, your payment will be processed in AUD, and your bank or payment provider will handle the currency conversion. Please check with them regarding their exchange rates and any associated fees.

Yes, all prices displayed on our website are inclusive of Goods and Services Tax (GST) or TAX, as applicable within Australia. This is a legal requirement for all products shipped to Australian addresses.

For orders being shipped outside of Australia, the GST/TAX component will be automatically removed from the total once you have selected your shipping country during the checkout process.

Important Note for International Customers:
Please be aware that your order may be subject to import duties, tariffs, and taxes imposed by your country's customs regulations. These fees are the sole responsibility of the customer (purchaser). We strongly advise you to check your local import laws and any potential charges before completing your purchase.

Enjoy a quick and flexible checkout with Shop Pay, which also rewards you with Shop Cash to spend later.

For more information on Shop Pay: CLICK HERE

Pay securely online with PayPal, a trusted method that protects your financial information like an online wallet. Link your bank accounts, debit cards, and credit cards for payment flexibility. Used by millions of businesses worldwide.

For more details, please CLICK HERE

Simply choose 'PayPal' during checkout, fill in the required information, and select 'Pay with PayPal'. You will be redirected to PayPal to complete your transaction.

Split your purchase into four interest-free payments with PayPal Pay in 4.

Make your first payment at the time of purchase, and the remaining three payments will be automatically taken every two weeks from your chosen payment method (debit card, credit card, or bank account linked to your PayPal account).

Key Benefits:
- Interest-Free: No interest charges apply when you pay on time.
- Flexible: Spread the cost of your purchase over four convenient instalments.
- Fast and Easy: Simply choose PayPal at checkout and select Pay in 4 if eligible. You'll get an instant decision.
- Backed by PayPal: Enjoy the security and buyer protection you already trust from PayPal.

Please Note: At the time of publishing this page PayPal Pay in 4 is available for eligible purchases between $30 and $2,000 AUD. You need to be an Australian resident with a PayPal personal account in good standing to apply. PayPal may conduct a credit check when you apply, which could affect your credit score. Late payments may impact your credit rating.

For more information and up to date full terms and conditions, please visit the PayPal Australia website. CLICK HERE

With Afterpay, you can enjoy your purchases now and pay for them in four equal instalments over six weeks, all without incurring any interest.

How it Works: 
- Afterpay pays Direct Coins the full purchase amount upfront on your behalf.
- You pay your first instalment (approximately 25% of the total) at the time of purchase.
- The remaining three instalments are automatically deducted from your nominated debit or credit card every two weeks.

Key Benefits:
- Interest-Free: Spread your payments over time with no interest charges.
Convenient: Automatic deductions make payments hassle-free.
Get it Now: Receive your order promptly while managing your budget.

Important Information:
- Available for approved orders between $99 and $2,000 AUD.
- Late fees and additional eligibility criteria apply.

For complete Terms of Service and further details, please visit the Afterpay Australia website. CLICK HERE

Zip Pay offers a flexible way to manage your purchases by allowing you to spread the cost over time. You pay nothing upfront and can choose a repayment schedule that suits you – weekly, fortnightly, or monthly – all with zero interest. Zip puts you in control of your finances.

How it Works:

- You pay nothing at the time of purchase.
- Repayments are made weekly, fortnightly, or monthly, based on your chosen schedule.
- No interest is ever charged on your Zip Pay balance.

Key Benefits:

- Interest-Free: Enjoy the flexibility of spreading payments without any interest.
- Flexible Repayments: Choose a schedule that aligns with your budget.
- Nothing Upfront: Start enjoying your purchase immediately without an initial payment.
- Greater Control: Manage your expenses with predictable repayments.

Important Information:

- Available only in Australia for approved orders from $99 AUD.
Late fees and additional eligibility criteria apply.

- For complete terms and conditions and further details, please visit the Zip Pay Australia website. CLICK HERE

Experience the ease and security of paying the Apple way. Apple Pay allows you to make purchases seamlessly within Safari and other supported browsers on your iPhone, iPad, Mac, and other compatible devices, eliminating the need for lengthy checkout forms.

How it Works:
- On your Apple device, simply click or tap the Apple Pay button during checkout.
- Authenticate your payment with a touch (Touch ID) or a glance (Face ID), or your device passcode.

Key Benefits:
- Seamless: Enjoy a quick and effortless checkout process.
Secure: Your card details are never shared with merchants. Apple Pay uses a device-specific number and unique transaction code.
- Convenient: Pay with the devices you use every day.
- Fast: Complete your purchase with a simple touch or glance.

Important Information:
Requires a compatible Apple device and a linked eligible payment card.Accepted in Safari and other browsers where you see the Apple Pay button.

For more information and supported devices, please visit the Apple Pay website. CLICK HERE

Pay the Google way for seamless transactions across your devices. With Google Pay, adding your card details to your Google Account is quick and secure, allowing for a smoother and faster checkout experience.

How it Works:
- Add your preferred payment cards (credit or debit) to your Google Account. This information is securely stored by Google.
- When you see the Google Pay button online or in apps, or the contactless symbol in physical stores, you can use Google Pay to make a payment.
- For online and in-app purchases, simply select Google Pay at checkout.


Key Benefits:
- Fast and Convenient: Speed through checkout online and in stores with just a few taps.
- Secure: Google Pay uses built-in authentication (like fingerprint, face unlock, or PIN), transaction encryption, and fraud protection to keep your money and personal information safe. Your actual card number isn't shared with merchants.
- Versatile: Use it across your compatible phones, tablets, and computers.
-Easy Management: Manage your saved payment methods within your Google Account.

Important Information:

Requires a compatible device with NFC (for in-store payments).Works with most major credit and debit cards.For more information and supported devices, please visit the Google Pay website. CLICK HERE

If you haven't received your order confirmation email from us, here are a few things to check:

 1. Verify your email address: Please double-check that the email address you provided during checkout was accurate. Even a small typo can prevent emails from reaching you.

 2. Check your spam or junk folder: Sometimes, automated emails can be mistakenly filtered into these folders by your email provider. Please take a moment to thoroughly check them.

 3. Sign in to your account: If you created an account with us, you can also find your order details and payment information by logging in to your account on our website.

If you've checked all of the above and still haven't received any emails, please don't hesitate to contact us, and we'll be happy to assist you.

You can earn Reward Points for purchases you make in our online store! We also offer bonus points for sharing your feedback on Google and Facebook, as well as through special promotions.

For complete details on how to earn, including specific point values and any exclusions (like purchases made with Afterpay or Zip, or bullion products), please visit our dedicated Collectors Edge Reward Points page. CLICK HERE

No. You can use as many or as little reward points that you have available. Please visit our dedicated Collectors Edge Reward Points page. CLICK HERE

Yes, we offer a 14-day money-back guarantee from the time you receive your order, or an exchange, if the item is not as described on our website.

We take great care to ensure our product descriptions are accurate, and all our products are brand new, sourced directly from the mint or highly reputable distributors.

Change of Mind or Incorrect Orders: For change of mind cancellations or orders placed incorrectly by the customer (through no fault of Direct Coins), a refund fee ranging from 1.6% to 6% will be applied. This fee covers the non-refundable transaction processing costs incurred.

Damage in Transit: We take immense pride in our careful packaging to ensure your order arrives safely. In the unlikely event your order is damaged during shipping, please contact us immediately with photos of the damage to the packaging and the items. While our Terms Of Service state that Direct Coins is not liable for damage that occurs in transit, we are committed to working with you and the shipping carrier to investigate the issue and explore potential solutions.

Our Commitment to Your Satisfaction: Your satisfaction is extremely important to us, and we will do our best to ensure a positive experience with Direct Coins.

If you are returning an item because it is not as described on our website, Direct Coins will typically cover the reasonable return shipping costs. We will provide you with instructions or a pre-paid shipping label in such cases.

However, for change of mind returns or orders placed incorrectly by the customer, the customer is responsible for the return shipping costs, as well as any applicable refund fees.

Once we receive your returned item and it has been inspected and approved, we aim to process refunds within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.  

For exchanges, we will typically dispatch the replacement item as soon as the returned item has been received and processed, provided the replacement item is in stock. You will receive a shipping confirmation email once the exchange has been sent.

To initiate a return for an item that is not as described, please follow these steps within 14 days of receiving your order:

Contact Us: Notify our customer support team via email or phone that you wish to return an item, providing your order number and details of the issue.

Provide Information: We may request photos or further information to assess the reason for the return.

Return Authorisation: If your return is approved in line with our Return Policy, we will provide you with a Return Authorisation (RA) and instructions on how to return the item.

Packaging the Item: Please ensure the item is securely packaged in its original packaging (if possible) or equally protective packaging to prevent damage during return shipping.

Return Shipping: Unless the return is due to an error on our part, the customer is responsible for the return shipping costs. A tracked and insured shipping method must be used as we cannot be responsible for items lost or damaged during return transit.

Inspection and Refund/Exchange: Once we receive the returned item and verify that it is not as described, we will process your refund or exchange according to our policy. Refunds will be issued to the original payment method.

Authenticity is paramount at Direct Coins. We exclusively offer premium quality products sourced directly from the world's leading mints and guarantee that every item is 100% genuine, backed by our money-back guarantee.

We are proud to be authorised distributors for renowned mints such as The Perth Mint, Royal Australian Mint, Agoro by New Zealand Mint, and other trusted international partners.

Our experienced numismatic experts source all products either directly from these mints or from highly reputable distributors within the numismatic community. If you have any questions regarding the authenticity of our products, please don't hesitate to contact us.

Currently, our pricing structure is primarily geared towards individual collectors. However, we do occasionally offer promotions or discounts on larger quantities of specific items.

If you are interested in making a significant bulk purchase, please contact our sales team with details of the products and quantities you require, and we will assess if a special arrangement can be made.

Direct Coins operates primarily as an online retailer, serving collectors across Australia and internationally. At this time, we do not have a physical store location open to the public. This allows us to offer a wider selection of products and competitive pricing.

However, our Perth-based team is always available to assist you online or via phone and email.

We strive to provide the most accurate product images possible. However, please be aware that the images displayed on our website are for illustrative purposes only and may not perfectly represent the final product's color, finish, or all design nuances. Variations can occur due to lighting conditions during photography, differences in monitor settings, and the manufacturing process.

Rest assured, the product you receive will be the genuine item as described in the product details. If you have any specific concerns about the appearance of a product, please contact us before making your purchase.

No, we currently do not buy coins from the public or provide coin valuation services.

Direct Coins provides authentic collectible coins for numismatic enthusiasts. While many collectors consider coins as tangible assets and they may have the potential for long-term appeal or value retention, Direct Coins is not a financial advisor, and the information on this website, or any communication from us, should not be considered financial advice.

Authenticity is paramount at Direct Coins. We exclusively offer premium quality products sourced directly from the world's leading mints and guarantee that every item is 100% genuine, backed by our money-back guarantee.

We are proud to be authorised distributors for renowned mints such as The Perth Mint, Royal Australian Mint, Agoro by New Zealand Mint, and other trusted international partners.

Our experienced numismatic experts source all products either directly from these mints or from highly reputable distributors within the numismatic community. If you have any questions regarding the authenticity of our products, please don't hesitate to contact us.

Need help navigating our website or have questions about our products?

Fastest Option: When available, click the online chat icon at the bottom right of your screen to connect with our customer service team.

Other Contact Methods: If online chat isn't active, you can call us on 1300 33 88 94, email us, or send a message through our contact us page. 

Currently, our pricing structure is primarily geared towards individual collectors. However, we do occasionally offer promotions or discounts on larger quantities of specific items.

If you are interested in making a significant bulk purchase, please contact our sales team with details of the products and quantities you require, and we will assess if a special arrangement can be made.

Direct Coins operates primarily as an online retailer, serving collectors across Australia and internationally. At this time, we do not have a physical store location open to the public. This allows us to offer a wider selection of products and competitive pricing.

However, our Perth-based team is always available to assist you online or via phone and email.

We strive to provide the most accurate product images possible. However, please be aware that the images displayed on our website are for illustrative purposes only and may not perfectly represent the final product's color, finish, or all design nuances. Variations can occur due to lighting conditions during photography, differences in monitor settings, and the manufacturing process.

Rest assured, the product you receive will be the genuine item as described in the product details. If you have any specific concerns about the appearance of a product, please contact us before making your purchase.

The best way to stay informed about our latest coin releases, special promotions, and other news is to join our newsletter. You can usually find a newsletter signup form at the bottom of our website or on dedicated promotional pages.

Simply enter your email address and follow the prompts to join. You can also opt-in to our newsletter during the account creation process.

Yes, Direct Coins is a legitimate and fully registered Australian company, trading as Direct Coins Pty Ltd under ABN 31 642 204 733 since 2012.

Owned and operated in Perth, Australia, by experienced numismatic experts, we are committed to providing a trustworthy and reliable service. Our team is readily available to answer your questions and offer support, ensuring your peace of mind when purchasing with us.

Our website is secured with Shopify's SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. Shopify is certified Level 1 PCI DSS compliant.

We also use third party payment providers including PayPal, AfterPay, Apple Pay and Google Pay adding an extra layer of protection for your financial information.

Direct Coins operates in full compliance with all relevant privacy and cyber security legislation in Australia. This means your data is protected under Australian law.

We encourage you to review our Privacy & GDPR Policy page for a thorough understanding of our commitment to safeguarding your personal information.

You can be confident that your credit card details are completely secure when you shop with us .Our website is secured with Shopify's SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure. Shopify is certified Level 1 PCI DSS compliant.

For your peace of mind, we do not store any credit card details on our own systems, and this information is never accessible to anyone at Direct Coins.

It's a quick and simple process:
1. Visit our new website
2. On the login screen, click "Forgot Password" or "Reset Password."
3. Enter the email address registered to your Direct Coins account.Check your email inbox for a password reset link. (Please check your spam/junk folder if you don't see it within a few minutes).
4. Follow the instructions in the email to create your new, secure password.

To ensure the highest level of security and seamlessly integrate your existing account with our enhanced new system, all customers are required to perform a one-time password reset. This quick process helps protect your data within our updated security framework.

It's a quick and simple process:
1. Visit our new website
2. On the login screen, click "Forgot Password" or "Reset Password."
3. Enter the email address registered to your Direct Coins account.Check your email inbox for a password reset link. (Please check your spam/junk folder if you don't see it within a few minutes).
4. Follow the instructions in the email to create your new, secure password.

Please review the following steps:

1. Please double-check your spam or junk mail folder.
2. Ensure you're using the exact email address that is registered to your Direct Coins account.

If you're still experiencing issues, please contact our support team immediately via online chat, email (info@directcoins.com.au), or phone (1300 33 88 94).

Yes, absolutely! Once you reset your password and log in, you'll have full access to your updated customer account. While the order numbers in the new system may appear different, rest assured that all your previous purchases and complete order history are safely transferred and accessible. You'll also find your personal details and more in your enhanced account area.

Absolutely! Your existing reward points have been successfully transferred to the new system. We're excited to announce that your transferred points are now worth almost double their previous value, meaning you're getting even more from your existing rewards! You'll see your updated balance in your account once you log in. More details about the new Collector's Edge Rewards Program are available on our dedicated Rewards Page.